Policies
Refund & Replacement Policy
At The Rotating Vault, we pride ourselves on offering exclusive, limited-time products that rotate every 8 hours to bring you fresh, exciting deals. Due to the nature of our business, we do not accept returns on purchased items. However, your satisfaction is important to us, and we are happy to assist with the following:
Replacement Policy for Damaged or Defective Products
If your product arrives damaged or defective, we will gladly offer a replacement under these conditions:
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Proof of Condition:
- You must provide clear photos or videos showing the damage or defect within 7 days of receiving the product.
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Contact Us:
- Email us at [Your Support Email] with:
- Your order number.
- Description of the issue.
- Supporting photos or videos.
- Email us at [Your Support Email] with:
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Resolution:
- Upon verifying the issue, we will process a replacement for the same product. If the product is no longer available due to rotation, we will issue a store credit for the amount paid.
Exclusions
- Buyer’s Remorse: We do not provide replacements for items that are no longer wanted or needed after purchase.
- Improper Use: Damage caused by misuse, mishandling, or wear and tear is not covered.
Contact Us
For any questions or assistance, feel free to reach out to our support team at support@therotatingvault.com. We’re here to help!
Thank you for shopping with The Rotating Vault, where every deal is unique and exclusive!